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Unable to install Bitmoji clock face

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‎09-30-2019 13:13 - last edited on ‎10-01-2019 14:14 by Fitbit Moderator

‎09-30-2019 13:13 - last edited on ‎10-01-2019 14:14 by Fitbit Moderator

As an Android user, why does my bit emoji fail to teleport to my watch face, it says this will take a while but its taking a long time, everything in connected?

 

Moderator edit: Subject for clarity 

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‎10-01-2019 14:14

‎10-01-2019 14:14

Hi @RaniB2019, welcome to the Community Forums!

 

Thank you for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, which Fitbit do you have? If you haven't already done so, please check Bitmoji's help article: Bitmoji for Fitbit and let me know how it goes. Make sure that you're using a compatible mobile device and that the Fitbit app/Android version are up to date. 

 

You can also check: How do I change the clock face on my Fitbit device?

 

Keep me posted and let me know if you have any additional questions,

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