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Unable to setup device

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‎09-30-2019 12:15 - last edited on ‎10-01-2019 14:35 by Fitbit Moderator

‎09-30-2019 12:15 - last edited on ‎10-01-2019 14:35 by Fitbit Moderator

My alta wasnt syncing. I have uninstalled and installed the app...still doesn't work. I've unconnected alta from app, tried to reconnect, now won't connect either. The alta is working fine. The app is rubbish. 

 

Moderator edit: Subject for clarity 

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‎10-01-2019 14:34

‎10-01-2019 14:34

Hi @Bexalta, welcome to the Community Forums! 

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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