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Unable to install Fitbit App on my phone

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‎06-23-2022 15:17 - last edited on ‎06-25-2022 13:51 by Fitbit Moderator

‎06-23-2022 15:17 - last edited on ‎06-25-2022 13:51 by Fitbit Moderator

I bought my fitbit Charge 5 in May.  Now, in June, it will not sync with the Fitbit app.  I was advised to delete the Fitbit app and reload it.  However, when I did that the app that loaded was an outdated app.  I was advised to contact the Google Play Store, which I have not yet done.  When I got this fitbit in May I was able to load the correct app immediately.  The transition was easy.  My fitbit is not very useful without the app.  Has anyone else had this problem?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-23-2022 15:36

‎06-23-2022 15:36

1)  What version Android phone?

 

2) "I was advised" - by whom?  by Fitbit support or by some rando on these boards?

 

3)  When you reloaded it, I assume it was from Google Play Store, right?  What app version did you get, and what version did you have before?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-23-2022 15:43

In response to JohnnyRow

‎06-23-2022 15:43

Motorola One 5g UW Ace

I replace the phone and the fitbit at about the same time, but don't remember which was first.  The version of the app that I am finding in the Google Play store now is 4.2, if I'm reading it correctly.  I do not remember what I had before.  The app I'm getting is the only one in the Play Store.

 

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‎06-23-2022 15:56

‎06-23-2022 15:56

Also, "I was advised" by the fitbit tech support.

 

I have been trying to update the Google Fit Bit app by following instructions in Google Play Store update apps.  I am not finding the menu buttons they tell me to go to, so I am stuck.

 

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‎06-23-2022 17:14

In response to SNret

‎06-23-2022 17:14

That phone is Android 11.  That is fine; just making sure because doesn't work with some older Android versions.

I expect what you see on the Google Play Store is the current one, either 3.59.1 or 3.60.  I've never seen them go back to older versions.  I expect what you are seeing is right under the Fitbit logo, it says 4.2 * which is the user rating 4.2 out of 5 stars.

If you really want to check, in the play store after looking it up, tap the fitbit logo, then What's New, then scroll down to bottom and see Version.

Screenshot_20220623-195728-525.png

 

Which brings us back to your current situation.  Do you have a Fitbit app loaded on your phone?  If so, does it have your Fitbit device listed?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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