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Unable to install Spotify app on Fitbit

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‎01-23-2020 06:08 - last edited on ‎01-24-2020 14:16 by Fitbit Moderator

‎01-23-2020 06:08 - last edited on ‎01-24-2020 14:16 by Fitbit Moderator

I just bought my watch last week and didn't download spotify right away. Now I am unable to, I have restarted the watch, the app and my phone. Any tips?

 

Moderator edit: Subject for clarity 

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‎01-24-2020 14:15

‎01-24-2020 14:15

Hi @Alishamc0827, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting too. To better assist you with this, can you please let me know if you receive an error message when you try to install the Spotify app on your Fitbit? Which mobile device are you using? Is your Fitbit running the latest firmware version? You can check this help article for more information about it. Also, please try the following steps and try again:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted.  

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