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Sleep information not recorded

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‎01-23-2020 06:54 - last edited on ‎01-24-2020 14:19 by Fitbit Moderator

‎01-23-2020 06:54 - last edited on ‎01-24-2020 14:19 by Fitbit Moderator

No sleep showed up today. I use Samsung Galaxy 8.  Yesterday, it kept freezing and I had to reconnect.  Today, other features appear to be synced correctly with the exception of sleep feature. I wear my fitbit every night to bed.

 

Moderator edit: Subject for clarity 

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‎01-24-2020 14:18

‎01-24-2020 14:18

Hi @Beccaj2, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this situation before posting are appreciated. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Only sleep information wasn't synced or other stats too? If you haven't already done so, please restart your Fitbit device to refresh its performance and let me know if the issue persists.

 

Keep me posted. 

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