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Unable to sync Alta with Samsung Note 10

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‎01-23-2020 11:20 - last edited on ‎01-24-2020 14:46 by Fitbit Moderator

‎01-23-2020 11:20 - last edited on ‎01-24-2020 14:46 by Fitbit Moderator

Hello everyone,,

I have an Alta paired with a Samsung Note 10 5G. The device synced and registered steps when I switched phones. Since 12/4 it has not synced and says it cannot find the device. My phone bluetooth says the device is paired. I have uninstalled and reinstalled the app and still no luck. Are there issues with the Alta or The Samsung Note 10?

 

Moderator edit: Subject for clarity 

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‎01-24-2020 14:45

‎01-24-2020 14:45

Hi @Jawani, welcome to the Community Forums!

 

Thanks for your post and troubleshooting this situation before to posting too. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy Note 10 that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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