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Unable to install clockface on Versa

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‎03-25-2020 03:21 - last edited on ‎04-21-2020 16:42 by Fitbit Moderator

‎03-25-2020 03:21 - last edited on ‎04-21-2020 16:42 by Fitbit Moderator

I just got my new Versa yesterday and there is a clock face I want (the scrub one to remind you to wash your hands), but when I try to download it, the option is grayed out and it says "to install this clock make sure your Fitbit app on your phone and your Fitbit device have the latest update." I uninstalled and reinstalled the app and I just got my watch yesterday. The FAQ about making sure you have the most recent update hasn't helped at all. Any ideas?

 

Moderator edit: Subject for clarity 

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‎04-21-2020 16:41

‎04-21-2020 16:41

Hi @REL2016, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your new Versa before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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