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Unable to log food

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‎01-15-2021 14:41 - last edited on ‎01-21-2021 15:41 by Fitbit Moderator

‎01-15-2021 14:41 - last edited on ‎01-21-2021 15:41 by Fitbit Moderator

As far as I know, nothing was updated or changed with my Fitbit, app or phone. All of a sudden today I'm unable to log food. I see the food logging option, can search for food, but anything (and I mean ANYTHING) I click on causes the app to either "think" until I close it or just crashes. Are there any behind the scenes updates we should know about that would affect this? Or is it just me?

 

Moderator Edit: Clarified subject

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‎01-21-2021 15:45

‎01-21-2021 15:45

@kcole02 Hi there. Thanks for the detailed information shared. 

 

If you're still experiencing this, please log out from the Fitbit app, force quit it, clear cache and log back in. As always make sure that the latest version of the Fitbit app is installed on your phone. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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