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Unable to log in to app

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‎05-02-2021 12:58

‎05-02-2021 12:58

Just got a brand new FitBit Charge 4, phone was able to detect it and asked me to login to set it up. Keeps telling me my email and password is incorrect even though I've reset 2 times. I also copy and paste the password so there are no issues of me typing my password incorrectly.

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‎05-03-2021 17:45

‎05-03-2021 17:45

Welcome to the Fitbit Community, @SirBird007.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following the tips in this help article: Why can’t I log in to the Fitbit app on my Android phone?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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