Unable to log into Android app

[Lynn222]

Asked me to log into it this morning. Said I have the wrong password.  Am able to log into the web app on my PC just fine.  On the Android app  sent password reset request. Said Network operation failed.  Uninstalled and reinstalled with same results.

Since I have never been able to connect using the special PC app I cannot update anything.

[RicardoFitbit]

Hi @Lynn222 welcome to the Community Forums!

I appreciate all the information and details that were shared in your post, thanks for your patience with this situation. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall one more time the app from your phone.
3. Make sure that your Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Try again to login.

Keep me posted. 

[Lynn222]

Running a Samsung Note 4 with latest system update.

Had a problem about a month ago. Reinstalled and it worked fine.

Followed your suggestion with the same results.

Also the Charge2 has never been able to connect to my Win10 PC using the
FitBit app.

Have an old iPad and they connect fine.

[RicardoFitbit]

Thanks for your reply and update @Lynn222.

I'm happy to know that your difficulties were resolved, your patience troubleshooting this situation is appreciated. If you are unable to sync your Charge 2 with your Windows 10 computer, please check: Why won't my Fitbit device sync? and let me know how it goes.

See you around..  

[Lynn222]

The problem was not resolved. I still cannot connect to my Note 4.

[Lynn222]

I am also unable to connect to my Lenovo PC running Win10

[RicardoFitbit]

Thank you for your reply @Lynn222, sorry for the delay in responding your post.

I appreciate your effort and patience troubleshooting this situation. To better assist you, can you please let me know if you receive an error message at the moment you try to sync your Fitbit device? Also,  if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile devices that's preventing the syncing procedure to be completed. Same for the Windows 10 PC.

Keep me posted.

[Lynn222]

Funny thing, I followed all your steps but to no avail. A couple of days
ago I checked my android app and it worked. Guess somebody somewhere did an
update.

Now my Charge 2 connects to both my iPad in my Note 4. The app I
downloaded to my-year-old Windows 10 Lenovo laptop will not connect. Not
critical, just mildly irritating as the iPad or phone uploads to the cloud
and the website works fine.

[RicardoFitbit]

Your reply is appreciated @Lynn222, my apologies for the delay in replying.

I'm happy to know that your login concern was resolved, thanks for your patience while we troubleshooted this. Regarding the difficulties experienced with your Windows 10 computer, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Lenovo computer that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on the help article that was previously shared: Why won't my Fitbit device sync? and let me know how it goes.

Please keep me posted and don't hesitate to ask me any additional questions you may have.