help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log into Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2023 00:34 - last edited on ‎02-14-2023 13:09 by Fitbit Moderator

‎02-14-2023 00:34 - last edited on ‎02-14-2023 13:09 by Fitbit Moderator

I have the newest version of the App from the Google Play store, but when I want to set up my FitBit for the first time and log in this shows up and then disappears, but it won't log in.

My email is already verified and the password is 100% correct.

 

I don't know what to do. Any help is appreciated!

 

LizzyFitbit_0-1676408926908.jpeg

 

Moderator Edit: Clarified subject and merged replies

Best Answer
1 REPLY 1

‎02-15-2023 09:29 - last edited on ‎12-27-2023 05:51 by Fitbit Moderator

‎02-15-2023 09:29 - last edited on ‎12-27-2023 05:51 by Fitbit Moderator

Welcome to the Community, @ohyeahfranzi.

Thanks for the steps tried prior to posting, as well as the screenshot provided. I'm sorry this is happening to you and to get the Fitbit app working well, please give a try to these other steps in the given order:

  1. On your phone's settings tap Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap Force Stop.
  3. Reboot your phone.
  4. Open the Fitbit app and try logging into your account.
Best Answer
0 Votes