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Unable to log into app

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‎12-26-2020 20:58 - last edited on ‎01-05-2021 13:44 by Fitbit Moderator

‎12-26-2020 20:58 - last edited on ‎01-05-2021 13:44 by Fitbit Moderator

I've been using my versa 2 on my s10 but I just recently changed my phone so I'm trying to log in to the app but it says invalid email. I tried to restart the phone and uninstalled the app but it doesn't work at all. I also tried the other option Join Fitbit using my account but it just says "email already taken". Can someone help me troubleshoot this. Thanks! 

 

Moderator Edit: Clarified subject

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‎12-29-2020 06:12

‎12-29-2020 06:12

Hi @Fedz it sounds like you have forgotten your password. Since you are posting through your Fitbit account, I would check your browser saved password list. Then copy and paste into the Fitbit app. 

Or you may need to choose the I forgot password option. 

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Best Answer
1 REPLY 1

‎12-29-2020 06:12

‎12-29-2020 06:12

Hi @Fedz it sounds like you have forgotten your password. Since you are posting through your Fitbit account, I would check your browser saved password list. Then copy and paste into the Fitbit app. 

Or you may need to choose the I forgot password option. 

Best Answer