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Fitbit4 not syncing with Samsung sj7

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‎12-27-2020 15:46

‎12-27-2020 15:46

Bought a Fitbit 4 it is not registering any information. My phone says it is already downloaded?

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3 REPLIES 3

‎12-28-2020 00:07

‎12-28-2020 00:07

Have you been through the setup process in the app on your phone as described in: Help article: How do I set up my tracker?

 

Fitbits are unusual in that the connection has to be made via the app rather than in the phone's bluetooth settings.

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‎12-28-2020 18:49

In response to SteveH

‎12-28-2020 18:49

Yes I did it through the app
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‎12-29-2020 05:57

In response to Merlinda

‎12-29-2020 05:57

So the app and device list say you have a Charge 4 connected to your account? 

How long ago does the Fitbit app say that the last time a sync occured? 

 

Have you tried the sync tips? 

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