Re: Fitbit4 not syncing with Samsung sj7 - Fitbit Community

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Fitbit4 not syncing with Samsung sj7

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Merlinda

2 0 0

Bought a Fitbit 4 it is not registering any information. My phone says it is already downloaded?

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3 REPLIES 3

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

Have you been through the setup process in the app on your phone as described in: Help article: How do I set up my tracker?

Fitbits are unusual in that the connection has to be made via the app rather than in the phone's bluetooth settings.

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Merlinda

2 0 0

Yes I did it through the app

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Rich_Laue

Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

58252 2146 28474

So the app and device list say you have a Charge 4 connected to your account?

How long ago does the Fitbit app say that the last time a sync occured?

Have you tried the sync tips?

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