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Unable to login - Incorrect password error

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‎02-14-2021 15:37 - last edited on ‎02-15-2021 15:38 by Fitbit Moderator

‎02-14-2021 15:37 - last edited on ‎02-15-2021 15:38 by Fitbit Moderator

I use this password for everything so I know it is correct, still won't let me in the app.  I shut my phone off and turned back on.  Still won't work.  Went thru steps to reset password on PC and still won't let me in the app with the new password.  Shut off phone again.  Still no luck.  Tried calling FitBit, closed.

 

Moderator Edit: Clarified subject

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‎02-15-2021 07:55

‎02-15-2021 07:55

Hi @armygirl2000 I would check this page to see if the email address is correct. 

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‎02-15-2021 17:43

In response to Rich_Laue

‎02-15-2021 17:43

Hi @armygirl2000, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Customer Support team informed me that they already provided you assistance to solve your account issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. 

 

@Rich_Laue Thanks for your help.

 

I'll be here if you need anything else.

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