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Unable to login to account only in app

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‎09-28-2020 18:24 - last edited on ‎09-29-2020 18:56 by Fitbit Moderator

‎09-28-2020 18:24 - last edited on ‎09-29-2020 18:56 by Fitbit Moderator

Never had issues logging in app until 9/25. I get error message saying fitbit.com unavailable. BUT, I can login with same username/pword via browser. Still can't login as of 9/28.

 

Moderator Edit: Clarified subject

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‎09-29-2020 18:56

‎09-29-2020 18:56

Hi @Sunkitten, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎10-01-2020 07:42

In response to RicardoFitbit

‎10-01-2020 07:42

Thank you for the response to my issue with the fitbit app. I followed your
instructions and everything works well now.
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