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‎03-18-2020 16:34 - last edited on ‎04-21-2020 14:50 by Fitbit Moderator

‎03-18-2020 16:34 - last edited on ‎04-21-2020 14:50 by Fitbit Moderator

havn't used by fitbit app for a few years, i can log in to the website using facebook as i always did, email is correct on the website, forgot password option sends NO email i've tried 100+ times now.

 

ive tried all the stupid work arounds about turning on and off bluetooth and wifi and data, and setting clock to auto etc..

 

i cannot log in to the website or any app with facebook credentials, but if i use the website and select facebook and log in that way, it logs me right in.

 

at this point you cant just change your password you have to wait for an email that never arrives.

 

what else can i do at this point? for cripes sake u cant even delete your account and start over because you need to type your password to do it, which doesnt work because you cant use a password unless it goes through the facebook app.

 

Moderator edit: Subject for clarity 

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‎04-21-2020 14:45

‎04-21-2020 14:45

Hi @Sprocknow, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared with us, I understand how frustrating this matter can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions, I'll be around. 

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