help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to login

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2020 05:51 - last edited on ‎06-16-2020 15:14 by Fitbit Moderator

‎06-16-2020 05:51 - last edited on ‎06-16-2020 15:14 by Fitbit Moderator

I just downloaded the latest version so I can sync up my new fitbit. I have also uninstalled it 3 times, turned off/on bluetooth and wifi, and restarted as well as have done a full shutdown of my phone. Every time I attempt to login to the app it says its unavailable and to check back later. I'd just like to do the set up of my new Fitbit 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎06-16-2020 15:13

‎06-16-2020 15:13

Hi @Sdive3, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know which phone are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists and if you have any additional questions.

Best Answer
0 Votes

‎06-16-2020 16:00 - last edited on ‎06-16-2020 16:26 by Fitbit Moderator

‎06-16-2020 16:00 - last edited on ‎06-16-2020 16:26 by Fitbit Moderator

so my Fitbit arrived on Monday and that eve I downloaded the app for the first time on my Samsung phone. I will try the steps you mention below, but I tried that earlier today. Every time I've tried to log in I get the message "fitbit.com is not currently available. Please try again later." I've gotten this every single time. I'M at a loss here

 

Moderator Edit: Formatting

Best Answer
0 Votes

‎06-16-2020 16:30

In response to Sdive3

‎06-16-2020 16:30

Your update is appreciated @Sdive3.

 

Seems odd that you're experiencing such difficulties even after trying some troubleshooting steps. To further investigate, can you please specify which Samsung mobile device are you using? Which Android version is it running? If possible, can you please try with another mobile device to check if you experience the same error?

 

Looking forward to your reply. 

Best Answer
0 Votes