Used Charge 2 Won't Sync to New Account

[Barbara5000]

My pc was hacked.  My Fitbit password was changed, and I can't do a password reset because I'm locked out of the gmail that was used.  I've opened new gmail and Fitbit accounts, but my Charge won't connect to the new account.  The Charge display still works and tracks, but remains connected to the unavailable account.  I'd like to retrieve my original Fitbit account, or at least get the Charge connected to the new account.  Can anyone tell me what to do?

[JuanFitbit]

Hi @Barbara5000 , a warm welcome to the Community! I'll be more than glad to help you with the synchronization of your Charge 2.

Regarding your previous account. I've informed Support and they'll be contacting you to help you with it. In the meantime, please change the password on your email account to another not used before

You'll be receiving an email very soon . Due to recent events affecting our support team, it may take us longer than usual to respond.

Regarding the Charge 2 syncing with the new Account. 

Please follow these steps, some you have already done, but the order is important:

• Restart your Charge 2.How do I restart my Fitbit device?
• Log out of the Fitbit app on your phone 
• Please on the phone, go to Settings> Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair the device depending on the version of the operating system of the cell phone)
• Turn off the bluetooth and restart your phone. (switch off and on again).
• When the phone is on again, turn on the Bluetooth again, but DO NOT try to connect to the tracker from here.
• Go to the app and log in. From here, try to set up the tracker as a new device.How do I set up my Fitbit device?

Please let me know if you get an error message.