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Unable to login

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‎08-28-2020 15:51 - last edited on ‎09-01-2020 14:56 by Fitbit Moderator

‎08-28-2020 15:51 - last edited on ‎09-01-2020 14:56 by Fitbit Moderator

Today Im unable to sync my Fitbit Versa 2. It is not recognizing any activity done today. Restart my Fitbit - issue persists. Restarted phone - issue persists. Logged out of the Fitbit app and when I try to login I get the error message:

"fitbit.com unavailable. Please try again later". 

 

Any additional troubleshooting or solution to this? Is there an outage? 

 

Moderator Edit: Clarified subject

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‎09-01-2020 14:55

‎09-01-2020 14:55

Hi @JandK, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Seems odd that you're receiving such error message while trying to login since we are not experiencing any app outage. That being said, please follow the next steps to troubleshoot the Fitbit app: 

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists. Looking forward to your reply.

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