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Fitbit not tracking Swim and Walk activities

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‎08-28-2020 15:24 - last edited on ‎09-01-2020 14:53 by Fitbit Moderator

‎08-28-2020 15:24 - last edited on ‎09-01-2020 14:53 by Fitbit Moderator

Since the new upgrade my FitBit no longer measures or tracks my swimming or walking.  Is there something I need to do to make it work?  It tracks steps and that's about it!  That's not all I bought it for though.  And it worked perfectly before the upgrade.  Is there a way to get rid of the upgrade?

 

Moderator Edit: Clarified subject

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‎09-01-2020 14:53

‎09-01-2020 14:53

Hi @OzarkMel, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Fitbit device are you using? When you say before the upgrade, do you mean the Fitbit app update or the firmware version update of your device? In the meantime I receive your answers, please restart your device and check the information that's specified on: How do I track my workouts with my Fitbit device?

 

Looking forward to your reply.

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