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Unable to open Fitbit app on Moto G5

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‎12-26-2018 12:36 - last edited on ‎12-27-2018 11:16 by Fitbit Moderator

‎12-26-2018 12:36 - last edited on ‎12-27-2018 11:16 by Fitbit Moderator

App was working fine when I first installed it but after a day's use it now doesn't open, it comes up with an error saying the app has stopped.

I have tried to uninstall and reinstall the app but no joy.

I am using android on a Moto G5.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎12-27-2018 11:26

‎12-27-2018 11:26

@FootballKeith It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't setup the app on your phone. Check if you have enough internal memory on your phone. Also see if you are installing in on the phone's memory instead of using the SD card. Restarting your phone may also help with this issue.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-28-2018 08:27

In response to AlvaroFitbit

‎12-28-2018 08:27

Hi,


The app is installed on my phone without any problems. The issue is that I can't open it as it just come up with an error saying the app has stopped...any ideas?




Get Outlook for Android
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