Unable to open apps on versa 2

[Rubymom01]

Since the recent update, I am unable to open any of the apps, either by swiping left for relaxation, spotify etc or down to retrieve email or text messages. Seems as though screen is frozen. Help! Syncs to galaxy s7 fine as it still vibrates when I get a message but can't retrieve it. Thanks!

[Julia_G · Accepted solution]

Hi, @Rubymom01 , have you tried giving your Versa 2 a restart?  That is usually the first step whenever your Fitbit is not behaving as expected.

To restart: 

1. Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on.

If you are still having this issue it might help to set up your Versa 2 as a new device.

Open your app, go to Account, and choose set up a new Fitbit device.

Choose Versa 2.

You will get a message saying you already have a Versa 2, do you want to replace it?  Say yes.  (Note you will not lose any data or info by doing this).  Follow on screen instructions.

[Rubymom01]

Thank you so much for your help! Your tips worked and all is good again. Thsnk you!Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Julia_G]

I’m so glad that worked for you!

[Lafl09]

I've tried everything suggested in the post and haven't gotten anywhere. 

I cannot access any of my apps by swiping. The screen still responds to a double tap and wakes up but I cannot swipe top to bottom or to the side. 

Help?

Thanks ! 

[SilviaFitbit]

@Lafl09 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I appreciate the details mentioned. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps.