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Unable to open text notifications

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‎10-15-2019 18:25 - last edited on ‎10-16-2019 18:17 by Fitbit Moderator

‎10-15-2019 18:25 - last edited on ‎10-16-2019 18:17 by Fitbit Moderator

After the last two updates, my text messages broke. i get notified of text messages coming in but can no longer open the text on my Versa. if i click open it opens on my phone. 

 

Moderator edit: Subject for clarity 

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Accepted Solutions

‎10-16-2019 18:15

‎10-16-2019 18:15

Hello @Denny1908, it's nice to see you again participating here in the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Let me know if you have any additional questions.

View best answer in original post

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5 REPLIES 5

‎10-16-2019 18:15

‎10-16-2019 18:15

Hello @Denny1908, it's nice to see you again participating here in the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Let me know if you have any additional questions.

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0 Votes

‎10-16-2019 18:34

In response to RicardoFitbit

‎10-16-2019 18:34

It has been about 2 - 3 weeks since I noticed, i have a Samsung S . 

 

I have tried all the tips and recommendations. I get the notification, just can't open it. 

Best Answer

‎10-18-2019 19:13

In response to Denny1908

‎10-18-2019 19:13

Thanks for your reply and update @Denny1908, sorry for the delay in responding.

 

Seems odd that you're receiving notifications but you're unable to open then. That said, can you please try restarting your Fitbit to refresh it's performance? Please try the following steps to do so:

 

  1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions. 

Best Answer

‎10-18-2019 19:23

In response to RicardoFitbit

‎10-18-2019 19:23

Tried turning it off again and still broke 

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‎10-19-2019 05:15

In response to Denny1908

‎10-19-2019 05:15

I even factory reset the versa, same result I get the notification, when i try to open or reply it open on my phone

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