Unable to pair Charge 3 with Pixel 3

[sanman202]

Hi, I just got the C3 this past week right in the middle of a phone change. On the Pixel 2 it paired fairly easy but with the new Pixel 3 it's not pairing at all. I've done the restarting of the C3 ana that doesn't help. When I go to Bluetooth on my phone and it searches for Bluetooth devices it's hit and miss with finding the C3. The times it does find and you try to pair it just keeps trying and then stops. As another possible solution, I  didn't want to remove the device from the Fitbit app yet to see if this will help due to losing previous data. Are there any other possible solutions. I can say this seems like something that Fitbit missed. Bluetooth has been around a long time now and Fitbit devices have been using them for just as long. I don't believe the new phone has any Bluetooth issues because it has connected to other devices.

Update- for anyone with a Pixel 3 device with pairing issues you will want to delete the tracker in the Fitbit app if you've previously had one in there. Then you'll want to add a new tracker and selrcs the Charge 3. If your Bluetooth is off then the app should ask permission to turn it on. Say yes of course. Next it's advisable to connect the C3 to the charger, then press and hold the C3 recessed button on the left side for 8 seconds. This is while the Fitbit app is open on the screen searching for the tracker. Once the tracker restarts then hit try again in the app. Once it does this it should find the tracker to pair. This was a little wonky. What should happen to save users time and frustration is with the tracker already showing up in to the app from a previous setup with a another phone,  it should pair easily without the need to remove it, connect the tracker to the charger and then restarting it .

Moderator Edit: Clarified subject

[Klmccoy5]

I have a Pixel 3 and Alta HR.  Until about a week ago I had them paired with no problems.  I have no idea what changed and have not been able to change the situation, at least for me.  I will be changing phones in the next few months so I figure I'll just let it go until then.  We'll see!

[Amz064]

Thank you very much for this!!! It worked!!!!! After a long time of trying different things, my Pixel 3 finally found my Alta HR.

On initial setup, I was always getting the code displayed on the device and keying it into the phone...but after this point, it would never actually connect!

I followed above steps, to be exact I entered the 4 digit code displayed on the Fitbit into my phone...then whilst it was trying to connect, it was at this point I restarted the Fitbit by pressing the button 3 times on the charger, and like magic it connected to the phone straight away!

I literally just came on here to say it works, hope it works for others too!!

[HB1989]

Facing the same problem with Alta HR. Unfortunately it does not have any buttons 😞

My Fitbit Alta HR was perfectly fine with pixel 3. I used to have occasional issues when Fitbit won't sync, but restart of Phone/Bluetooth was usually able to fix the problem. However this time when my Fitbit stopped syncing with my phone, i tried restarts a bunch of times, but it still did not work. So I decided to unpair and pair my fitbit again with my phone. But after I unpairing, I was never able to repair. I have updated the Fitbit app, used the Fitbit charger to restart Fitbit but no success.

When I try to re-pair on my phone using Fitbit app, my Fitbit device is able to receive the 4 digit code from my phone, but once I enter the code I see the error message after a few seconds asking me to try again. I have tried this several times with and without plugging my Fitbit to the charger and I don't have any other device nearby.

[Amz064]

Hi Jogger,

Sorry to hear about your connection issues. 😞

My Fitbit Alta HR doesn't physically have any buttons on it either. Does your charger have a small black button near the usb part, that's the button I was referring to in my previous message.

If so, please try the following connect the phone to your laptop/pc with the charger. Directly after entering the 4 digit code, at that point straight after please press the button on the charger 3 times with like a 1 sec or half a second pause in-between each pause.

Let me know how you get on. Good luck.

[HB1989]

Thanks. I tried the steps you gave. This time I did see a message on my phone which said something like this - "sorry, the setup is taking longer than expected, thanks for your patience" . But then again I got the same try again error 😞