Unable to pair my Charge HR with my Android phone

[Issuesgalore]

After wanting a fit bit for ages i managed to get my hands on a fitbit charge hr. I enter the 4 digit code it says connecting. 10 mins later its still connecting... ive reset phone. Uninstalled and reinstalled. Its really frustrating now.... i was so excited and now feel useless

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @Issuesgalore, welcome aboard to the Fitbit Community! I was reading you are having troubles to pair your tracker after wanting a Fitbit for a long time. I know you are eager to use your tracker, so let me step in.

I was reviewing your Community profile and I'm able to see you have as a paired tracker a Fitbit Charge. this means you were able to finally set up your tracker, but I wold like to confirm this with you. How it goes so far? is the issue still persisting? 

If you have additional questions about your tracker, perhaps as an extra help you will be interested in reviewing the user manual.

Let me know if you need more help. I'll be around.

[Issuesgalore]

Hi thanks yes ive managed to do it now. The only thing i cant seem to do is set it up for my texts it keeps saying it is in do not disturb mode... eventually ill figure that bit out. Its not important. I just put my phone away from me so i have to get up and walk to the phone to get extra steps. Thank you again x

[RobertoME]

Hello there @Issuesgalore, my apologies for the late response. I appreciate you have let me know all was sorted out but you were seeing an error in the notifications regarding Do not disturb mode. This issue was address in one of the latest versions of the Android app.

For more details, please refer to this post. I'm sure you have this version already, so let me know if the issue has been fixed.

See you later and stay awesome.