Hello there @RachelM904, welcome aboard to the Fitbit Community! Have you tried the new version? I saw you updated to version 2.69, however we have released a new one. For more details please refer to this post.
I'm sure you have this version already, if this is the case please give it a try to our help article: Why won't my Fitbit device sync?.
If the issue persists, lets try to reset your app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and hope this helps.
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