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Unable to pair my Samsung Galaxy Note 3

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Please advise as i have a brand new Fit Bit and is unable to paid with my Samsung Galaxy Note 3. I have turned off bluetooth restarted it but nothing works. Please advise thanks
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Welcome to the Community @SunsetRunner! I'd verify if you're following the instructions provided here during the setup process. You can also try the troubleshoot provided here. If after that you continue to have issues, you should try performing a master reset.

 

I hope this helps. Let me know the outcome.

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