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Unable to see sleep information

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‎07-23-2020 01:54 - last edited on ‎07-24-2020 19:32 by Fitbit Moderator

‎07-23-2020 01:54 - last edited on ‎07-24-2020 19:32 by Fitbit Moderator

When I look in the app instead of showing last night's sleep data it just says "wear your Fitbit to bed".  I've had this problem happen LOADS, in the past following advice off this forum I just log out, turn my phone off, wait a bit then turn it back on & log in again then it displays the data but today not even that technique works & I've tried twice.  Do you know any other ways to fix this/make it display the data please?  Thanks.

 

Moderator Edit: Clarified subject

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‎07-24-2020 19:31

‎07-24-2020 19:31

Hi @lloydjonesv, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which Android mobile device are you using? Also, which Fitbit? Can you see on your device that sleep is being recorded but such information is not syncing with your account, or is your device not tracking sleep data at all? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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