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Unable to sync Versa with Samsung Note 8

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‎07-14-2020 18:03 - last edited on ‎07-24-2020 17:11 by Fitbit Moderator

‎07-14-2020 18:03 - last edited on ‎07-24-2020 17:11 by Fitbit Moderator

My Versa was working great, until about a week ago.  No update  notifications for either the app or the device.  Now my Versa will not sync.  It isn't even recognized on my phone blue tooth.  I was able to sync it a couple of times, when all of this started, but now, nothing.  When I was able to sync, everything was working properly, and then it started losing time.  I rely on the alarm, and have been made late for work due to the inconsistency or the Versa's ability to sync.  PLEASE HELP!  Before anyone asks the obvious questions, yes, i have restarted both the phone and the Versa.  I have unpaired and paired them.  I have uninstalled and reinstalled the app.  And now, nothing.  This is very frustrating....again, please help.

 

Moderator Edit: Clarified subject

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‎07-24-2020 17:11

‎07-24-2020 17:11

Hi @JMB2020, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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