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Unable to set up Charge HR to Note 8

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‎04-22-2018 19:31 - last edited on ‎04-25-2018 05:32 by Moderator Alum

‎04-22-2018 19:31 - last edited on ‎04-25-2018 05:32 by Moderator Alum

Trying to set up Fitbit Charge HR with Samsung Note 8 phone and in the setup process after putting in the 4 number code off the fitbit, it just says "connecting" and never goes beyond that step.  I have restarted the fitbit, my location settings are "on" on my phone, my bluetooth is on, not sure why the fitbit won't connect to my phone.

 

 

 

Moderator Edit: Updated Subject For Clarity.

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‎04-25-2018 05:50

‎04-25-2018 05:50

Hello there @CBP4, good to see you have joined the Fitbit Community! My apologies for the late response and thank you for letting me know you have restarted the tracker and review that your setting are correct.

 

If you are still having issues to pair your tracker, try the suggestions from our help article: Why can't I set up my Fitbit device? These steps will help you to address the issue you are experiencing.

 

Hope this helps and let me know if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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