Unable to set up replacement Charge hr

[Red101]

I received a replacement charge he tracker to replace my previous hr that didn't vibrate. I have unpaired the original device, restarted the app, deleted and reinstalled the app, restarted my phone and the tracker and I can't get my phone to pair with the tracker. App and phone are up to date. Tracker is charged. I get to the screen where you enter the code and the spinner spins and spins but won't connect. What else can I do?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @Red101, good to see you have joined the Fitbit Community! How it goes so far, it's been a couple of days and I'm wondering if the issue persists?

I Had a similar scenario with my tracker, but my phone is not compatible, so make sure your phone is listed as compatible as this might be an explanation for the difficulties is presenting to set up your tracker. At the end I was able to set up my tracker back but it took a couple of attempts.

If it does, please try the following steps:

1. Turn your tracker off and back on using the instructions in this post. (I have linked the Charge 2 restart process as I saw on your Community profile you have a Charge 2. If you have a Charge HR then this post will do the trick.)
2. Try the setup process again following the instructions of this post for Android.
3. If you can't set up after a restart, reboot your mobile device (turn it off and then back on).
4. Try setting up your tracker again.
5. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Just keep in mind the process has to be done using the same Fitbit account you had before.

[Red101]

Thanks for getting back to me! It still hasn't connected. I've turned on and off my phone numerous times, reset the fit bit, tried charging the tracker for quite some time and trying again, ice tried deleting and 're downloading the app, 'forgotten' the other device, used 4G to connect. Idk what else to do. I thought maube it had to do with the other posts about the fitbit app being down, but it's been 3 days now. My phone is compatable. What else can I try?


Sent from my U.S. Cellular® Smartphone

[RobertoME]

Hello @Red101, thank you for keep me posted about the issue you are experiencing.

I'm wondering if you are able to set up using a different device listed as supported or using a computer?

Also I was able to reach out to our Support Team and they confirmed that someone will be getting in touch with you via email to the address in your Community profile within the next 24-48 hours to further assist you.

Hoping to hear some good news from you soon!

[Baker17]

Hi i have had the same problem and tried it on my phone and tablet  . Ihave restrted the app turned my phone off and on tried switching blue tooth off too but still no luck it is just not picking  my bluetooth up. My phone is compatoble have rang customer services and now waitong for further assistance. Driving me mad!!