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Unable to setup Alexa and not receiving notifications on Versa 2

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‎12-12-2019 19:01 - last edited on ‎12-13-2019 12:01 by Fitbit Moderator

‎12-12-2019 19:01 - last edited on ‎12-13-2019 12:01 by Fitbit Moderator

My Galaxy S7 will not send notification to Versa 2 and my fitbit with not connect to google so I can use Alexa.  Any help would be appreciated.

 

Moderator edit  Subject for clarity 

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2 REPLIES 2

‎12-13-2019 12:00

‎12-13-2019 12:00

Hi @KenBlank, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. In regards notifications, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

In regards the difficulties you're experiencing with Alexa, please check our help article: How do I use Alexa on my Fitbit Versa 2? and keep me posted.

 

Let me know if you have any additional questions. 

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‎12-16-2019 08:30

In response to RicardoFitbit

‎12-16-2019 08:30

I have the Versa 2 doing the notification for text and phone but I still can not get fitbit to login to Amazon.  I have cleared all cookies and cache.  What else can be done?

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