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Unable to setup Alta HR with Oppo F11 Pro

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‎02-14-2020 11:58 - last edited on ‎02-16-2020 19:09 by Fitbit Moderator

‎02-14-2020 11:58 - last edited on ‎02-16-2020 19:09 by Fitbit Moderator

Hi, I bought fitbit alta hr today. I charged it, and it's just showing www.fitbit.com/setup. I downloaded the app on my mobile phone (Oppo F11 Pro). But I am not able to set up the device

 

Moderator edit: Subject for clarity 

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‎02-16-2020 19:08

‎02-16-2020 19:08

Hi @Mekku_10, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. Let me share with you that your Alta HR is showing the  www.fitbit.com/setup message because it's still not paired. Since you're having connection difficulties with your Oppo F11 Pro, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, please move forward and try the the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Keep in mind that your mobile device is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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