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Unable to setup Alta

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‎06-19-2020 18:47 - last edited on ‎06-21-2020 17:14 by Fitbit Moderator

‎06-19-2020 18:47 - last edited on ‎06-21-2020 17:14 by Fitbit Moderator

My fit bit was working fine until a few hours ago.  It wouldn't show anything.  The app showed it was at 25%.  I plugged it in and it showed more than that.  Then it went to just scrolling www.fitbit.com/setup.  I have uninstalled and installed it again.  My dashboard online looks fine. What is going on?

 

Moderator Edit: Clarified subject 

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‎06-21-2020 17:14

‎06-21-2020 17:14

Hi @cnm1225, welcoem to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions.

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