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Unable to setup Charge 2 with Samsung A20e

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‎05-08-2020 09:12 - last edited on ‎05-11-2020 13:44 by Fitbit Moderator

‎05-08-2020 09:12 - last edited on ‎05-11-2020 13:44 by Fitbit Moderator

Hi,

 

I have a charge 2 and I cannot get it to connect with my Samsung A20e phone. I have tried everything and followed all the advice I can.

 

I get as far as the 4 digit code and then...nothing...

 

Things I have already tried:

 

Turning my bluetooth off and on again (for at least 5 seconds)

Turning the phone off and on again

Turning the charge 2 off and on again (except you can't do that on a charge 2, so I waited for it die and recharged it)

Making my phone forget the charge 2.

Uninstalling and reinstalling the app.

 

Moderator edit: Subject for clarity 

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‎05-11-2020 13:44

‎05-11-2020 13:44

Hi @KRhian, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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