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Unable to setup Inspire

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‎05-08-2020 07:41 - last edited on ‎05-11-2020 14:05 by Fitbit Moderator

‎05-08-2020 07:41 - last edited on ‎05-11-2020 14:05 by Fitbit Moderator

Hi, I'm trying to pair my fitbit inspire watch to my android phone but I keep getting the error " invalid pin or passkey" Any idea's why this is happening? My phone is an android 510. Thanks

 

Moderator edit: Subject for clarity 

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‎05-11-2020 14:04

‎05-11-2020 14:04

Hi @Skippendaze, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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