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Unable to setup Charge 2 with Xiaomi Redmi Note 8

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‎04-28-2020 01:10 - last edited on ‎05-01-2020 19:43 by Fitbit Moderator

‎04-28-2020 01:10 - last edited on ‎05-01-2020 19:43 by Fitbit Moderator

My charge 2 tracker can't pair with my phone- Xiaomi Redmi note 8. I removed the device from the app and tried to add it again, it sends the code but then it appears connecting indefinitely.  I have tried to restart Fitbit and my phone and nothing appears to be working. Can someone help me? Is this a common issue? 

Thank you

 

Moderator edit: Subject for clarity 

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‎05-01-2020 19:42 - last edited on ‎08-05-2025 10:32 by Fitbit Moderator

‎05-01-2020 19:42 - last edited on ‎08-05-2025 10:32 by Fitbit Moderator

Hi @crscarpinteiro, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

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