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Unable to setup Charge 2 with Xiaomi mi9

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‎03-01-2020 08:49 - last edited on ‎03-02-2020 11:00 by Fitbit Moderator

‎03-01-2020 08:49 - last edited on ‎03-02-2020 11:00 by Fitbit Moderator

I cannot pair my Charge 2 with my new Xiaomi Mi9 - is this a limitation of the two devices?

Thanks.

 

Moderator edit: Subject for clarity 

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‎03-02-2020 11:00

‎03-02-2020 11:00

Hi @Gin00, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To resolve this, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Keep in mind that the Xiaomi Mi9 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it. 

 

I'll be around if you need anything else, please keep me posted.

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