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Unable to setup Charge 2

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‎07-09-2019 03:24 - last edited on ‎07-10-2019 17:28 by Fitbit Moderator

‎07-09-2019 03:24 - last edited on ‎07-10-2019 17:28 by Fitbit Moderator

Hi, my charge 2 will no longer sync, I haven't used it for a while. I have tried unparing with my phone's Bluetooth and 're paring, but my phone now says incorrect pin or login?? I haven't been asked to input one, and I haven't changed any details since I set up my fitbit with this phone? Any advice out there!? Thanks x

 

Moderator edit: Subject for clarity 

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‎07-10-2019 17:27 - edited ‎07-10-2019 17:29

‎07-10-2019 17:27 - edited ‎07-10-2019 17:29

Hi @Chloeaj welcome to our Community Forums, it's a pleasure to assist you with your setup difficulties.

 

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting, seems odd that you're unable to setup your Charge 2 the way we designed it. To better assist you, can you please let me know which Android mobile device you're currently using for this? Also, if you haven't already done so, I recommend you to check the information that's specified on: How do I set up my Fitbit device? to see if there's a missing requirement that's preventing the setup process to be completed, and move forward to: Why can't I set up my Fitbit device? to try some troubleshooting steps to rectify this situation.

 

Let me know how it goes, I'll be here.  

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