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Unable to setup Inspire HR with Android mobile device

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‎07-09-2019 16:37 - last edited on ‎07-10-2019 19:26 by Fitbit Moderator

‎07-09-2019 16:37 - last edited on ‎07-10-2019 19:26 by Fitbit Moderator

Inspire HR, Android 8.0

 

I was able to set up and use my new Fitbit on 7/1.

I had no problems until 7/7 when it no longer synced.  

I tried all of the tips found and, ultimately, unpaired the Fitbit from my phone.

I am now unable to pair my two devices.  I have gone through each of the help steps, but continue to see the Found It message, Connecting, followed by a pop up telling me to check my blue tooth connection.  Each time I do I'm told it's timed out.

I do not have any other devices that use Bluetooth.

 

Moderator edit: Subject for clarity 

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‎07-10-2019 19:22

‎07-10-2019 19:22

Hi @Knittingleah welcome to the Community Forums! I'm happy to help you with your setup concern.

 

Seems odd that you're unable to setup your new Fitbit Inspire HR, certainly this is not the way this procedure was designed, thanks for trying some troubleshooting steps prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to verify if there's a missing requirement that's preventing the setup process to be completed. Then, move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around, let me know if you have any additional questions. 

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