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Unable to setup Charge 2

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‎08-27-2019 06:45 - last edited on ‎08-28-2019 15:26 by Fitbit Moderator

‎08-27-2019 06:45 - last edited on ‎08-28-2019 15:26 by Fitbit Moderator

Since last Tuesday I've been having trouble trying to sync my charge 2 to my Samsung galaxy 2. I have tried several times,following the instructions to do this. I get as far as it finding my tracker  & giving me the four digit number,then nothing. Anyone have the solution?? 

 

Moderator edit: Subject for clarity 

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‎08-28-2019 15:25

‎08-28-2019 15:25

Hello @SunsetRunner, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a non-compatibility concern you can experience connection difficulties. 

 

Keep me posted.

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