Unable to setup Charge 2

[Clarefay]

Hi im not able to sync my charge 2 it's also asking me to do a charge 2 update which it won't do as it hasn't even got my charged 2 even connected to the app I get as fare as to being asked the four-digit number which I put in and then it won't connect any further than that i have gone though all step in deleting from bluetooth history and deleting from account and then doing a full reinstall but still getting no further than the four-digit number to sink then nothing i have a Samsung Galaxy 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Clarefay, welcome to the Community Forums, it's a pleasure to help you with your concern.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

I'll be around if you need anything else, please keep me posted.