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Unable to setup Charge 3 with Huawei P20

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‎09-13-2019 07:09 - last edited on ‎09-15-2019 13:18 by Fitbit Moderator

‎09-13-2019 07:09 - last edited on ‎09-15-2019 13:18 by Fitbit Moderator

I have tried most of the advice given on this forum to get my phone to connect with my Charge 3. 

 

It was connected previously with sync issues but I removed the my charge 3 from the app yesterday in frustration and now I can't seem to reconnect it. 

 

Any suggestions?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-15-2019 13:17

‎09-15-2019 13:17

Hi @Faseeha, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎09-21-2019 15:19

‎09-21-2019 15:19

Another member has mentioned this app that could probably help with the Huawei phones and Fitbit

https://play.google.com/store/apps/details?id=hu.czandor.fitbitsyncfix&hl=en

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‎09-25-2019 20:03

In response to LostEchoes

‎09-25-2019 20:03

Hello @LostEchoes, it's nice to see you again participating here in the Community Forums!

 

Thanks for the information that was shared in your post, the willingness to help here in the Community Forums is always appreciated, thanks for sharing such helpful information with us. Don't hesitate to contact me back if you require further assistance, I'll be around.

 

See you around. 

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