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Unable to setup Charge 3 with Huawei Y9 2019

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‎05-06-2020 02:42 - last edited on ‎05-10-2020 12:15 by Fitbit Moderator

‎05-06-2020 02:42 - last edited on ‎05-10-2020 12:15 by Fitbit Moderator

I have a huwaei y9 2019 I'm going to setup my charge 3 the update phase stop at 25 % and don't continue correctly.. I cannot setup my fitbit and update it. 

 

Moderator edit: Subject for clarity 

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‎05-10-2020 12:15 - last edited on ‎08-05-2025 09:04 by Fitbit Moderator

‎05-10-2020 12:15 - last edited on ‎08-05-2025 09:04 by Fitbit Moderator

Hi @Ly96, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

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