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Unable to setup Charge 3

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‎09-23-2019 20:28 - last edited on ‎09-24-2019 12:42 by Fitbit Moderator

‎09-23-2019 20:28 - last edited on ‎09-24-2019 12:42 by Fitbit Moderator

I click on set up device,  it takes me to the fitbit options and I click on mine and it takes me back to my profile and my fitbit charge 3 is not set up.  Can someone help please.

 

Moderator edit: Subject for clarity 

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‎09-24-2019 12:41 - edited ‎09-24-2019 12:42

‎09-24-2019 12:41 - edited ‎09-24-2019 12:42

Hello @Deliab12, welcome to the Community Forums!

 

Thanks for the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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