Unable to setup Charge 3

[GabySV]

I just got a charge 3, and it won't pair to my galaxy s10!!! Tried restarting my phone, downloading the app again. Nothing has worked! Any tips? 

Moderator edit: Subject for clarity 

[NETGIRL]

My versa won't sync for hours after I have walked. And today not at all.  

[Rich_Laue]

@GabySV at what step of the setup process does it fail at? And do you get an error message?

[NETGIRL]

Funny, it just synced. It took 3 hours after an hour walk to do do.  I dont get an error it just keeps saying "can't find device". Unless that is an error.   I try to sync it manually and sometimes it seems to be starting, then starts.  I have tried everything in the help section. So far it does sync eventually but takes too long in my opinion.  Good Luck

[GabySV]

I get to the pairing with Bluetooth. All it says is "cannot connect to
device"

[GabySV]

I get to the pairing with Bluetooth. All it says is "cannot connect to
device"

[Rich_Laue]

Are you pairing through the phone's bluetooth or setting up the tracker to your Fitbit account through the Fitbit app, @GabySV. Everything must be done through the Fitbit app

@NETGIRL it sounds like you have an unrelated sync issue. 

[GabySV]

I tried through the app first and it didn't work. So I tried just on my phones Bluetooth and it still doesn't work! Lol 

[NETGIRL]

Via my phone.  

[Rich_Laue]

We know the only thing we can do through the bluetooth is to remove the tracker. 

At what step does the setup process fail at

[GabySV]

At pairing. It seems like it can't find the fitbit VIA Bluetooth. The
screen just gives me the button to "try again" but it never pairs.

[Rich_Laue]

You can not setup anything through the phones bluetooth @GabySV every step in the setup must be done though the Fitbit app

[GabySV · Accepted solution]

Yes I know! I was just trying it out. After all day of trying I called the
customer service. Turns out all I had to do was force quit the app and it
suddenly paired lol

[JuanJoFitbit]

Hi @GabySV, welcome to our Fitbit Community! I'm sorry about the syncing issues that your Charge 23 experienced. However, I'm glad to hear that you managed to get it connected and it's syncing properly. Thank you for posting the update here. Don't hesitate to get back if more assistance is needed.

Hi @NETGIRL, thank you for joining our Fitbit Community and this thread. Regarding the syncing issue, I'd like to follow up and would like to know if the issue persists or if your Versa is syncing properly now. Also, let me know what troubleshooting steps you have tried in order to avoid providing the same information.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Thank you for your help @Rich_Laue!

I'll be around if any question arises.