Unable to setup Charge 2 with Samsung A70

[HPICK]

My charge 2 wont pair with my A70 . It has in the past but stopped.  I removed device to try again from scratch.  Now it wont pai at all. It find it and gives me a pin number. Nothing. 

Im getting really fed up now of this as when it did pair it would sync but wouldnt send messages or calls. 

I want to upgade soon but not going to use fitbit if they cant sort a popular phone. 

I see alot of other people jave had the same problem. 

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @HPICK have you removed the Charge 2 from the phones bluetooth? This is how to unpair the tracker.

Removing the Charge 2 from your Fitbit account will only add problems.

Let's so any updates to the phone, and the Fitbit app.

You may also want to remove the Fitbit app, restart the phone and install a fresh copy of the app.

Then shutdown the phone, not just a phone restart.

Now let's try and setup the tracker to your Fitbit app.

After we get the tracker syncing we can look at notifications.

[HPICK]

Ive done an update to my phone. Unistalled fitbit app. Turned off
bluetooth and back on again. Still will not connect or pair 😪

[RicardoFitbit]

Hi @HPICK, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying the steps that were shared by our friend @Rich_Laue. To resolve this, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[HPICK]

Hi
Thank you for getting back to me so quickly.
Ive tried everything you have suggest and followed the steps. It finds my
fitbit and gives me the 4 pin number. Still says cant connect try again.
I have the samsung A70 which isnt on the list but has been synced with this
phone previosly and recieved messages (not great but it worked for a
while(. Always been synced for exercise and steps though. 😪😪