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Unable to setup Charge 3

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‎07-16-2020 15:35 - last edited on ‎07-17-2020 20:55 by Fitbit Moderator

‎07-16-2020 15:35 - last edited on ‎07-17-2020 20:55 by Fitbit Moderator

I have had my charge 3 for a year now. At first, it worked really well. Over winter, the time was off and it would keep vibrating on my wrist, keep showing messages or calendar updates that would keep flashing on the screen. We tried many things to get it to work, and then it did work for a while. About the beginning of june, I noticed the time was off again and when I tried to sync it, it said device not found. Nothing had changed with my charge, didnt delete it or anything. Since then, I have tried so many different things again, and it still is not working. I have tried pairing it with my phone and it says device is found and it is in my bluetooth but that is it, won't go any further. 

 

Moderator Edit: Clarified subject

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‎07-17-2020 20:54

‎07-17-2020 20:54

Hi @Slw71, it's nice to see you again participating here in the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed.

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