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Unable to setup Charge 4 with LG Stylo

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‎05-05-2020 15:09 - last edited on ‎05-06-2020 18:37 by Fitbit Moderator

‎05-05-2020 15:09 - last edited on ‎05-06-2020 18:37 by Fitbit Moderator

I have used the Fitbit app for several years for 3 different devices Versa, Charge 2 and Charge 3 without any issues. I recently purchased the new Charge 4. and it will not download to my LG Stylo phone. I reinstalled the Fitbit app and downloaded any updates on phone. My phone is runniing Android 6 OS. I did not realize that the Charge 4 needed 7 + OS or above when I purchased. Is there anything I can do without having to purchase a new phone?.

 

Moderator edit: Subject for clarity 

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‎05-06-2020 18:37

‎05-06-2020 18:37

Hi @mlcook123, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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